Never miss a beat

Shinhoo is a professional canned motor pump manufacturer. We have always been whole heartedly making pumps and are committed to giving the system a strong heart. Shinhoo water pump after-sales service ideas listed as follows:

A. Pre-sale

1. Model selection guidance: communicating with customers, sorting out the environment in which water pumps are used, and guiding customers to select suitable models;

2. Guidelines for Pumps usage and maintenance: guidelines contents including issues and solutions caused by installation, water quality and others, and guidelines for maintenance personnel from supporting manufacturers and agents to solve.

3. Customer requirements for products: When developing new customers and products, sort out customer’s actual requirements for products.

B. On sale

1. Knowledge of product details: take the initiative to establish relations with the customer SQE and follow up product status in time;

2. Regional after-sales training: provide pumps repair or maintenance training for after-sales service of supporting customers or agents and help them solve all problems.

3. On-site installation assistance in large areas: When installing new products, technical personnel provide on-site support and solve the matching problem of the pump and motor and other engineering installation problems.

C. After-sales

Establish a platform/public account for the user guide: As for retail products, establish a platform or public account for the user guide to help users to maintain pumps and solve common issues by themselves.